How to complaint against Insurance Company in India

If you want to lodge complaint against insurance company in India, you’re at right place. This article will discuss all the steps you need to take to lodge complaint.

In India, it’s easy to purchase any insurance policy – be it with any agent orcomplaint against Insurance Company in India online. There is always someone to help you. But the real image of the company comes in picture, when you’re filling any claim. You’re alone at that time and no one will help you.

But we’re here to help you.

We’ll explain all the steps and contact details of Grievance Redressal Mechanism of all the insurance comapnies in India, which will surely help you to solve your claim related problem.

Steps to make a complaint against Insurance Company in India

We’re giving brief and to the point steps, you must follow to make complaint insurance company in India. The steps are same irrespective of the name of the company.

Approch the company

Firstly, you should contact the customer care department of the company. Generally, they have toll-free number, which can be accessed via your policy document or Google it. You may also send email to them. Be sure to get your complaint number.

In case of complaint is not resolved or not resolved to satisfaction, customer can escalate the complaint to Grievance cell of the comapny with the complaint no.

  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with.
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.

The insurance company should deal with your complaint within 15 days.

Contact details of insurance companies in India

Here is the link to the Grievance Redressal Policies of all the Life insurance Companies and Non-Life Insurance Companies in India.

Life Insurers Grievance Redressal Policies

Non – Life Insurers Grievance Redressal Policies

1. AEGON Religare Life Ins Co Ltd 1. Agriculture Ins Co of India Ltd
2. Aviva Life Ins Co India Ltd 2. Apollo Munich Health Insurance Co Ltd
3. Bajaj Allianz Life Ins Co Ltd 3. Bajaj Allianz Gen Ins Co Ltd
4. Bharti AXA Life Ins Co Ltd 4. Bharti AXA Gen Ins Co Ltd
5. Birla Sunlife Ins Co Ltd 5. Cholamandalam MS Gen Ins Co Ltd
6. Canara HSBC Life Ins Co Ltd 6. Future Generali India Ins Co Ltd
7. DHFL Pramerica Life Ins Co Ltd 7. HDFC ERGO Gen Ins Co Ltd
8. Future Generali India Life Ins Co Ltd 8. ICICI Lombard Gen Ins Co Ltd
9. HDFC Standard Life Ins Co Ltd 9. Iffco Tokio General Ins Co Ltd
10. ICICI Prudential Life Ins Co Ltd 10. Max Bupa Health Insurance
11. IDBI Federal Life Ins Co Ltd 11. New India Assurance Co Ltd
12. Life Insurance Corporation (LIC) 12. Raheja QBE General Ins Co Ltd
13. IndiaFirst Life Ins Co Ltd 13. Reliance General Ins Co Ltd
14. Exide Life Ins Co Ltd 14. Royal Sundaram Alliance Ins Co Ltd
15. Kotak Mahindra Old Mutual Life Ins Ltd 15. SBI General Ins Co Ltd
16. PNB Metlife India Ins Co Ltd 16. Shriram General Ins Co Ltd
17. Reliance Life Ins Co Ltd 17. Star Health & Allied Ins Co Ltd
18. Sahara India Life Ins Co Ltd 18. TATA AIG Gen Ins Co Ltd
19. SBI Life Ins Co Ltd 19. Universal Sompo General Ins Co Ltd
20. Shriram Life Ins Co Ltd 20. Export Credit Guarantee Corporation of India Ltd
21. Star Union Dai-ichi Life Ins Co Ltd 21. National Insurance Co Ltd
22. TATA AIA Life Ins Co Ltd 22. United India Insurance Co Ltd
23. Max Life Ins Co Ltd 23. L&T General Ins Co Ltd
24. Edelweiss Tokio Life Ins Co Ltd 24. The Oriental Ins Co Ltd
    25. Liberty Videocon General Ins Co Ltd
    26. Religare Health Ins Co Ltd
    27. Magma HDI General Ins Co Ltd
    28. Cigna TTK Health Ins Co Ltd
    29. Kotak Mahindra General Ins Co Ltd


Wait for the stipulated time. If you’re not satisfied with the solution, approach to IRDA.


Approch IRDA

Next step is to approach IRDA (Insurance Regulatory and Development Authority)

Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous apex statutory body which regulates and develops the insurance industry in India.

You may submit any kind of insurance complaint to IRDA.


If you do not get satisfactory reply and are unhappy with your insurance company,

You can call the IRDA Grievance Call Centre
Toll Free Number: 155255 (or) 1800 4254 732
Timings: 8 AM to 8 PM — (Monday to Saturday)

Send a letter or fax to IRDA with your complaint:

  • Click here to download Complaint Registration Form
  • Fill and send by post or courier to:
    Consumer Affairs Department
    Insurance Regulatory and Development Authority
    3-5-817/818, United India Towers, 9th Floor
    Hyderguda, Basheerbagh
    Hyderabad – 500 029
  • Or Fax to

Surely, it will help you. But if you still have any problem, don’t worry. Just mention it in below comments and we’ll surely help you.


Policyholders generally wants to know how to make complaint against insurance company in India. From mis-selling to fraud, delay in claim or wrong policy to policholder – the complaints are endless. But there is a solution too. This wiki article provides link to contact details of all insurance companies of India. The customer must contact them to resolve the complaint. If not satified, appraoch IRDA.

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